Summary

The customer needed a larger Panasonic TV mounted to the wall in Strowan, Christchurch and was worried the existing bracket — which held a smaller Panasonic — might be too small for the replacement. They requested a quote and received two offers; the selected offer was $135 and it noted the price assumed a bracket was provided. Early messages clarified the sizes involved so the installer could assess compatibility before arrival. On site the installer checked the existing bracket and the new TV’s measurements, addressed the compatibility concern and proceeded to fit the larger Panasonic securely to the wall. The agreed outcome of mounting the larger TV was achieved and the customer left a 5-star rating.