Summary
The customer needed a 6x8 flat-pack garden shed assembled on a clear, flat area of their section in Titirangi, Auckland after the old shed and a fence (which abuts a native reserve) were removed. Five offers were received and the chosen offer was $350. The plan also included relocating the finished shed once the site was cleared. Assembly encountered two notable challenges: one box contained crushed parts and the instruction manual was substandard. The team worked through the issues, problem‑solved on the spot, and kept the customer informed throughout. The shed was completed to a high quality and the customer left a five‑star (rating 5) review praising the team’s customer service, reliability, honesty and ethical approach, even noting they topped the team up in cash.
Final Cost
350
Completed on
26 Jan 2023
Location
Auckland
Completed by
Joshua
Titirangi, Auckland, New Zealand
Customer Review
5.0
As someone who has been heavily involved in business excellence in NZ for nearly two decades, it's my view that this team has customer service absolutely nailed. The job was to erect a flat-pack garden shed. One of the boxes had crushed parts and the instruction manual was substandard in its instructions. Despite the headwinds, this team stuck with it, problem-solved everything, kept me aware of what was going on, but their commitment to getting the job done to a high quality was more than commendable. I can't rate them high enough. They probably made a $ loss on this job, ( I topped them up a bit from their quote in cash) but I recognize their commitment to customer service and I totally applaud their ethical approach. Would use them again without hesitation, and already have other jobs lined up for them. Totally recommend them. Reliable, honest, tenacious and quality driven - what more can you ask for? I'm recommending them to my contacts.
- Brett