Summary

The customer needed the gas stove ignition fixed after discovering none of the burners would light automatically. They were lighting the hob with a lighter and said the igniter made no clicking noise, so diagnosis needed to determine if it was a simple connection fault or a faulty ignition box. The job ran through questions about previous repairs, the stove model and whether the igniter clicked; scheduling and budget were also discussed since money was tight. Four offers were received and the accepted offer was $198. The task progressed from an initial diagnosis to carrying out the agreed repair or arranging replacement of the ignition box if required. The completed job in Papakura, Auckland was given a positive outcome and a 5‑star rating.